As you may have already seen, we’ve developed a close working relationship with former CQC inspector Anne Weston. Anne who is now is part of RHW Care Consults, a specialist team designed to help care providers with their regulatory commitments helps to provide Nourish with critical guidance when it comes to regulatory updates and compliance. Her direct experience of how the regulatory bodies operate, along with her vast knowledge of the care industry make her perfectly placed to help guide care providers on technical topics. This week, we spoke to Anne regarding an aspect of care recording that may sometimes be overlooked when working in a busy care environment – “positive person-centred care”.
What is person-centred care?
Person-centred care is a way of providing care that puts those providing care and receiving care on equal footing when it comes to, developing, monitoring and undertaking care to make sure it always meets a person’s needs. This doesn’t mean that you give people whatever they want, or mindlessly providing information, it’s about considering a person’s wishes, family, values and circumstances, then working with them to create the best possible solution for care.
What does it mean to be positive in regards to care recording?
When recording care, it means that you need to communicate in a manner that reflects the positive aspects of the care and support being described and not just the negatives. The difference between, “gladys is unable to get to the toilet herself and frequently wets the bed” is a negative way to record care. Instead you should record in a style that highlights what she is able to do, “Gladys is able to use the toilet when aided by one of the care team” and “This means that she needs to be helped to go to the toilet before she goes to bed and first thing in the morning”.
How do you ensure that you are adopting a positive person-centred care style?
It’s not as easy as it sounds. We all know how busy providing care can be in even the smallest of settings. Getting one on one time and delivering the best care you can, cannot stop in care provision. You need to make sure your care records and planning, echoes your positive outlook you practice professionally.
Here are my top areas for ensuring your care planning is both positive and person-centred:
- Recognition – Always make sure the person in care is acknowledged, called by name, eye contact or touch.
- Negotiation – Make sure that those in care are consulted about their preferences.
- Collaboration – Never forget that you need to work with the person in care; don’t just do things to them.
- Empowerment – Don’t be afraid of releasing full control control and assisting the person to discover or employ abilities and skills.
- Play – Having fun, enjoying yourself with the person is part of providing person-centred care.
- Stimulation – Using one or more of the senses to enjoy something for example, smelling a flower, stroking velvet, listening to music, watching others participate and actually participating in activities/creativity
- Celebration – When the person achieves something, celebrate it with them
- Relaxation – Helping the person relax, perhaps with music, offering hand massage
- Validation (in relation to those with dementia) – Recognising and supporting the reality of the person. Sensitivity to feeling and emotion should take priority.
- Warmth – The care worker demonstrates genuine affection, care and concern for the person.
- Genuine – Being honest and open with the person in a way that is sensitive to his or her needs and feelings.
- Facilitation – Assisting a person to achieve something they would not normally be able to do alone
- Creation – The person carries out a creative act
- Giving – The person is able to give the carer or another resident some concern, affection, gratitude or assistance
- Belonging – Providing a sense of acceptance in a particular setting regardless of abilities and humour.
Where can you find out more information from Anne?
How does Nourish support positive person-centred care planning?
The Nourish care management system allows you to style your recording completely customised to the individual receiving care. With person-centred timelines at the heart of the system your care teams are helped to record care that is bespoke to the individual.
If you’d like to find out more about how Nourish can help you deliver person-centred care planning and management, then give us a call on 02380 00 22 88 alternatively you can email Caring@Nourishcare.co.uk and one of Nourish’s experts will get in touch.