Digitisation leads to innovation in care

Digitisation Leads to Innovation from Care Providers

Embracing digital technology in the social care sector has many obvious benefits; not least time saving, more accurate note taking, simple reporting capabilities and a significant reduction in paper storage.

However, we are now also seeing that once care providers have fully integrated Nourish Care into their service, they are constantly finding innovative ways to utilise the technology.

Soon after the digital recording of care notes and updating care plans has become second nature, care teams become excited by the flexibility of the system and endless opportunities it encompasses.

The more time we spend with our care providers, the more we are impressed with the how forward thinking they are. Here are just a couple of examples of how our clients have been thinking outside the box when it comes to flexing the capability muscles of Nourish.

Encouraging new interactions

One home we recently revisited has started to record an interaction each day of wishing every resident a ‘good morning’. They also record their responses and any conversations that followed. It’s such a simple addition to their list of daily tasks, but encourages care staff to interact with the residents that little bit more, and on an emotional level. It also gives great insight into how the resident is feeling that day and can be a helpful indicator of their mental health.

Involving the animals

Many of our clients provide care to pet owners, some of whom live in the home with them. Whether it’s cats, dogs, guinea pigs or chickens, carers have started to create daily records, and even care plans, for the animals. This is a fun and engaging way to use the system and ensures our fluffy and feathery companions are also fed on time, given any care they require and taken for those all-important walks.

Pets are often an integral part of a residents’ or service users’ life and happiness, and it’s just common sense to keep them healthy and happy too. Having care plans for the service’s pets also provides a great talking point when engaging with residents and their families, and we love how our care partners are using the system to encourage communication.

Tailoring to individual needs

The flexibility of the Nourish system means that anything you want to personalise or remind staff of can be built into the daily records. Maybe Frank is trying a gluten-free diet; maybe Margaret likes a cup of tea while she reads in the afternoon; or perhaps Victor is going to start chair exercises once a week. Whatever the preference, goal or need, the daily records can reflect this, helping to keep the care team up-to-date of any changes.

Reporting maintenance issues

Another innovative way we’ve seen care providers using the system is to also report maintenance issues. This could include task reminders, so that maintenance checks are completed, and even to ‘flag up’ maintenance concerns. For example, if a carer notices that a light bulb has blown, the carer can take a photo and note its location from a drop-down list of rooms on the Nourish system. They can then set a warning for the maintenance team who will see to the maintenance issue and turn off the warning when it has been resolved. It’s great to hear how the system is being used, not just to support care teams providing care, but also to support the smooth running of the overall service.

Using NFC tags to ensure fire doors are secure

A final example of where our care partners have taken a unique approach to using our system is with regards to checking fire doors. We currently offer NFC tag technology, which many of our care and nursing homes use for night checks. These small tags are placed in the residents’ rooms so that when a carer completes a night check, they can tap their Nourish device onto the tag and it will record accurate information for when the check was completed.

Some of our care providers also use this technology to ensure fire doors are secure. The tag has been placed on the fire door, and when the relevant staff member taps their device onto the tag, a form appears which asks the staff member to check the fire door and record the task as complete or if action is required.

Our system was created to empower carers and support care teams to provide the best quality of care possible. However, we are so pleased that the flexibility of the system is encouraging care teams to think creatively and find new ways of making the most of the technology to support their care provision.