Case Study: Medication Integration

St Luke’s Hospital was one of the first care homes to use Nourish Care’s medication integration feature, which works with a number of leading eMAR systems to filter information through to the Nourish device.

In this case, St Luke’s have been using ATLAS as their medication administration tool, and they have been really pleased with the success of the integration within Nourish. Nourish Champion, Natalie Birks tells us how this new integration has made it easier for the care team at St Luke’s to provide more informed, person-centered care.

St Luke’s is a charitable organisation in Headington, Oxford. They pride themselves on being more than just a hospital, offering high-quality care in a calm, kind and compassionate way.

How has the integration with Nourish saved you and your team time?

It has saved us so much time by being able to see everything all in one place on the Nourish device. Before, if we wanted to find out if medication had been administered, or check someone’s history of medication, we would have to log into ATLAS on a separate device.

But this way, everyone has accessibility and visibility to these records and its a quick way to gain more information about the person which can help us tailor care to their needs in that moment.

How has the integration helped you with the planning and monitoring of care for those you support?

The integration has played a vital role in gaining a well-rounded view of someone’s care. For example, we have a registered physiotherapist on site, and if someone is finding their session particularly difficult one day, the physio can simply look at their care profile and see a log of their medication to understand if that may have any impact on them (such as being due their pain medication).

Whereas before the physio would need to call a member of staff who would then need to log into ATLAS, the process has become much more streamlined and empowers all members of staff to make more informed decisions regarding the wellbeing of those in our care.

How has the integration helped you to provide more person-centred care?

Each member of our care team can see what medication has been administered and when, which can really help tailor care to the individual on a daily basis. Certain medications or lack thereof can have a significant impact on someone’s daily living, especially if they are in a lot of pain. 

The meds integration allows carers to be mindful of this when planning any activities or reporting on mood, for example, as it helps link everything together.

Have the CQC commented on your use of the integration within Nourish?

At our latest inspection we showed them the integration and they really liked the fact I was able to provide them all the information consolidated into one document. One of the things that the CQC want to see is evidence of person centred care and Nourish, along with the integration with eMAR, does just that.

Unless you are a medical professional, MAR charts don’t necessarily make a lot of sense, so I think by seeing the simplified layout within Nourish, it’s easier to see and understand how that information contributes to providing person centred care, and CQC agreed that Nourish helps to provide this.

They wanted to see more of Nourish and I was able to provide them with three times the amount of information and evidence than we did last year, but in a far more condensed format that’s easier to review.

How has the integration helped with transfer of care?

If someone has an appointment with the GP or healthcare professional then we can easily provide a list of meds they are on by looking in Nourish.

If they need more detail then we can also run a report through Nourish which is much quicker than the process of logging into ATLAS on a desktop and finding that information.

This is particularly helpful if we require an ambulance or paramedics for someone, as in an emergency you don’t have time to be loading up a report on the computer. With Nourish that information can be passed on almost immediately.

How has the medication integration benefited your residents?

I think it has benefited our residents by ensuring we provide the safest form of care possible. From a manager level there is a much better understanding of how the nurses administer medication, and through audits we are able to pick up on any areas where something might have been missed or not done correctly. So we’ve been able to pick up on areas that need improvement and take the appropriate action.

How did you find getting set up with the integration?

It was surprisingly simple, and as long as you have all the right information it should be very quick and easy to set up. There were only a couple of issues when linking it up and that was down to having the wrong NHS numbers, so all we had to do was input the correct digits for it to work.

Would you recommend the medication integration to other users and why?

Yes, Nourish speaks for itself as a system. We have tried a different system before which our staff really didn’t get on with, but the Nourish system is so much easier. It is simple yet comprehensive and having this integration just makes it even easier.

Everything is in one place and it will definitely save you time and empower carers to make more informed decisions in regards to care plans and interactions.

St Luke’s Hospital is an independent Registered Care Home with Nursing, offering both long-term and short-term care. For more information on their services, their website