At Nourish there are a number of principles that guide our work. Firstly we understand the importance of planning in care, which is why we put care plans at the heart of what we do. Establishing a care plan is key to providing truly personalised care, so we designed Nourish to make that process as smooth as possible.
No two care settings are ever the same, which is why Nourish is flexible and customisable. Our approach is to tailor Nourish to work for care teams, not the other way round. So if a care team has well-established care plans that they are already using, we work with the team to take those care plans online with Nourish – creating the same order that carers are used to. Other settings may prefer to use Nourish care plan templates and then customise them to the care they provide – from nursing care to dementia care to domiciliary care to learning disabilities.
Secondly we use clear, user-friendly design to allow Nourish to fit into carers’ daily work. Care plans can be set up to generate tasks on a daily schedule – for example, if part of a person’s care plan is to monitor a person’s weight loss, daily tasks can be set on the timeline to check nutrition and food intake. Carers have told us time and again that the two hours they used to spend at the end of a shift on paperwork has simply gone, because by the time the shift has finished they have already made all the notes they need to.
Thirdly, care is provided not by a single person, but by a circle of care. Within a residential setting, this may involve the care team, visiting medical staff and family. In home care settings, friends and neighbours may also play a role. With Nourish, notes can easily be made by each person providing care. That information is then stored and organised in the care plan logs in a clear way so that others can access it when they need to.
With all this in place, generating reports no longer involves spending hours retrieving files from the shelves but can be done with just a few clicks, before, after or even during a CQC inspection if required. Care plans can easily be reviewed and audited, which is also vital when it comes to inspection. Reviews may be scheduled, but care teams also have the flexibility to react to changes in a person’s condition which may trigger the need for a care plan review.
Care requires both consistency and flexibility. We designed Nourish to support those needs. Which means care teams can get on with doing what they do best – provide the real, human, compassionate care that enables the people they care for to enjoy the best quality of life possible.